Cutframe
Refund & Cancellation Policy
Last updated: 21 October 2026
14 days, full refund, no hassle. If the Software doesn't work on your computer or isn't right for you, email us within 14 days of receiving it and you'll get your money back.
Early bird? You can also cancel for a full refund any time before launch day, for any reason, and if your order arrives late. The 14 days start when you receive the Software.
Mac order? The Mac versions are in final testing on Apple Silicon Macs. We only deliver a Mac version once it has passed our tests on a real Mac. If the Mac version you ordered isn't ready on launch day, you choose: a full refund, or wait for it.
How to ask for a refund
Email chouguleshreyash003@gmail.com from the address you used to buy, with your Razorpay payment ID (it's in your payment receipt). A short reason helps us improve, but isn't required.
When you'll get it
We approve refund requests within 2 business days. Razorpay returns the money to your original payment method, which usually takes 5–7 business days to show up, depending on your bank.
Cancellation
You can cancel an order any time before we send your download, for a full refund. That includes early-bird orders paid before launch. After delivery, a cancellation is treated as a refund request under the 14-day rule above. Quick FX's "₹99 back" (or $4.99 back) is paid as a refund to your Quick FX payment once you buy a Cutframe plugin: just reply to your Quick FX receipt.
After a refund
Your license is turned off and you agree to uninstall the Software.
After 14 days
Refunds aren't available more than 14 days after you received the Software, except where the law requires it or where you were charged twice or by mistake; those we always refund.